Frequently Asked Questions

What is the Solution/Consultation process?

The process of turning ideas into value add outcomes utilises the following sequence:

Initial discussion of problem and high-level requirements gathering.
Quoting and negotiation of Terms of Engagement
Project commencement
Further Requirements gathering.
High-level solution design and design review.
Detailed design.
Implementation of design or packaging of requirements for implementation by 3rd party.
Testing and documentation of solution.
Final sign-off and conclusion of project.
Support of project as determined during Engagement phase.

Note that the level of service required are tailored to Client needs.

Are there any upfront costs?

Initial problem space exploration will not be charged - initial telephone and initial consultation is not charged.

Engagement options will be discussed and agreed prior to any billing.

Can the process be changed?

The outlined Solution/Consultation process steps can be customised to suit the Client needs. Services can be limited to requirements gathering or design, etc.